Support, Training, & Repair

ASD has years of experience supporting desktop and laptop computers. However, some aspects of supporting iPads in education are very different than supporting those more common devices. This iPad support page is meant to help ASD sites better understand the various processes that ensure that iPads and district staff are ready to support the mission of the district. To that end, the information here is organized into the following sections: “Preparing for iPads,” “Receiving iPads,” “iPad Configuration and Deployment,” “iPad Training,” and “On-going Maintenance and Support.”

 

Preparing for iPads

While sites have probably already determined how iPads will be used in their school or department and included those plans in their iPad Purchase Proposal, below is a short list of things district sites should consider and address with their IT and EdTech support staff before the iPads arrive:

 

  • Purchase cases/skins or other necessary accessories - Make sure your iPads are protected during use and are equipped for your envisioned usage. If you’re planning to store the iPads in a cart, be sure to choose an iPad case that will fit in the slots of the cart.
  • Order volume vouchers to purchase apps/books through VPP - If you’re planning on installing the same app or book on more than one iPad, you MUST purchase the licensing through VPP. Volume vouchers for VPP purchases may be ordered at any time and redeemed to the site’s VPP Admin account. More information on purchasing apps may be found on the Purchasing Apps page of this website. All school sites have the necessary Apple ID accounts to redeem volume vouchers and make VPP purchases. Departments requiring VPP accounts should make their request to the ASD Help Desk.
  • Plan for training and support - As with any new tool for teaching and learning, training for how to use the device instructionally is critical. It is strongly recommended that sites work with the Educational Technology Department to deliver introductory training for staff new to using iPads in an instructional environment. Sites should also work with the EdTech and IT departments to develop plans for on-going support.
  • Access iOS device and app license inventory spreadsheet - Sites are individually responsible for maintaining staff inventories of their iOS devices and the apps purchased for them. The EdTech Department has inventory templates available in ASD Google Doc format to make keeping those inventories easier. App inventories for student devices will be managed by IT for both free and paid apps.

 

Receiving iPads

Sites that have followed the preparation steps above are ready to receive the iPads and move forward with preparing the iPads for use at the school or departmental site.

 

  • Fixed asset tagging - All iPads purchased by ASD will come with “Property of the Anchorage School District” engraved on the back. Depending on the purchase price of the iPad, ASD fixed asset tagging may have been done at the Warehouse. However, if the iPads delivered to a site have not been tagged for the fixed asset inventory system, it is the site’s responsibility to do so. Schools that order iPad minis, for example, will need to request fixed asset tags for those devices. Fixed asset tags may be obtained from the Accounting Department in the Education Center. Fixed asset tags should be adhered to the back of the iPad where it won’t obscure the engraving.
  • Library system entry and user labeling - Entering the iPads into the ASD Library System makes device check in/out a snap, especially in a one-to-one scenario. Sites should work with their librarian, IT and EdTech staff to enter the iPads into the system. In the case of departments, Suzette Johnstone in Library Resources can explain the process. It is also strongly recommended that iPads, their cables, and accessories be labeled with their unique names using adhesive labels. Ideally, these names would correspond with the name used for the device in the library system and in the site’s iOS device inventory.
  • Purchase VPP apps/books - Once sites have completed the previous steps to prepare for and receive the iPads, they should purchase their VPP apps. That is, any app that will be purchased by the site and used on multiple devices must be purchased through VPP. The purchasing of apps (or trade books) through VPP is done through Apple’s VPP website and can be done from any computer. More information on purchasing apps and books through VPP may be found on the “Purchasing Apps” page of this website.

 

iPad configuration and deployment

The process of preparing for and receiving iPads depends upon whether the iPads will be used in one-to-one or shared device deployment models. The configuration and deployment process is also different depending on whether the devices are for students or staff and whether they are deployed in a one-to-one or shared fashion.

   

Staff one-to-one device deployment steps

  1. Contact EdTech to arrange training for staff.  It is essential for staff to attend an initial training to ensure that devices are associated with our mobile device management system.

Student shared device deployment steps 

  1. Devices arrive at Kennedy and IT configures as shared devices.
  2. IT installs base configuration of apps, supervised profiles and ensures network connectivity. 
iPad Training

As with any new tool for teaching and learning, training in the use of the tool is critical. Even staff who have previous iOS experience with iPhone or iPad benefit from district iPad training, so they understand how using these district devices may be different than their previous experience. Therefore, it is strongly recommended that all staff who receive a district iPad complete an introductory iPad training led by district personnel. District sites are encouraged to contact the Educational Technology Department (742-4615) to schedule iPad training.

 

Returning an iPad

As teachers move from building to building, retire, or leave the district, it's important that the following steps be followed to ensure that the iPad is ready for the next staff member. Click on the this link to follow the iPad Check-in steps: iPad Check-in/Return Procedure

 

 

Updated: May 17, 2015

 

 

Preparing for iPads

While sites have probably already determined how iPads will be used in their school or department and included those plans in their iPad Purchase Proposal, below is a short list of things district sites should consider and address with their IT and EdTech support staff before the iPads arrive:

 

  • Purchase cases/skins or other necessary accessories - Make sure your iPads are protected during use and are equipped for your envisioned usage. If you’re planning to store the iPads in a cart, be sure to choose an iPad case that will fit in the slots of the cart.
  • If you’re planning on installing the same app or book on more than one iPad, you MUST purchase the licensing through VPP. Volume vouchers for VPP purchases may be ordered at any time and redeemed to the site’s VPP Program Facilitator account. More information on purchasing apps may be found on the Purchasing Apps page of this website. All school sites have the necessary Apple ID accounts to redeem volume vouchers and make VPP purchases. Departments requiring VPP accounts should make their request to the ASD Help Desk.
  • Plan for training and support - As with any new tool for teaching and learning, training for how to use the device instructionally is critical. It is strongly recommended that sites work with the Educational Technology Department to deliver introductory training for staff new to using iPads in an instructional environment. Sites should also work with the EdTech and IT departments to develop plans for on-going support.
  • Sites are individually responsible for maintaining staff inventories of their iOS devices and the apps purchased for them. The EdTech Department has inventory templates available in ASD Google Doc format to make keeping those inventories easier. Please contact your EdTech Coach (or the ASD Help Desk, in the case of a department) to obtain a copy of the iOS Device Inventory and iOS App License Inventory templates to be customized for their site. App inventories for student shared devices will be managed by IT for both free and paid apps.
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